TORRI is always doing best to support you.
If you have any questions about TORRI Leather Care, please feel free to contact us. We are here to assist you 24 hours a day, 7 days a week
CALL
+82 10-2672-7750
torrihomeliving@gmail.com
FAQ
Delivery Information
If purchased on Amazon, it will take 1 to 3 business days to arrive.
If purchased on the TORRI website, shipping from Republic of Korea via EMS will take approximately 2 weeks.
Is bulk purchasing possible?
Yes, you can. For bulk purchase inquiries, please contact our Customer Support Center.
How to Use
TORRI Living Polish
Apply about 5ml of the product to the dry surface and rub in a circular motion to remove contaminated area.
Once the contamination is sufficiently removed, wipe the surface with damp towel.
* For items used with food, please ensure they are washed with dish soap before use.
TORRI Leather Care
어플리케이터에 스웨이드 천을 올리고 레더 케어를 10 방울 정도 떨어뜨려 줍니다.
적신 면을 가죽에 얹고 부드럽게 눌러 도포합니다.
30분 후 동봉된 버핑 타월로 잔여물을 닦아냅니다.
* 제품 시공이 끝난 후 바로 사용 가능합니다.
주문 취소/변경 하고 싶어요
contact amazon if purchase on amazon
contact us for payment in shopify
How do I get a refund? / What if I want a refund?
We offer a 100% refund if it does not meet your expectations!
If you are not satisfied with the product within 30 days; If you're not satisfied with the result; If you just don't like the packaging, etc.
We'll give you a 100% refund for any reason.
Just let us know via call or email, whichever is more comfortable for you.
Living Polish FAQ
Where can I apply it?
You can apply it to all hard surfaces in your home that do not absorb moisture.
This includes Appliances / Utensil / Range Hood / Furniture / Glass / Sink / Faucet /
Metal / Stainless steel / Quartz / Granite / Tile / Matte Finish and more.
Does the product harden if used for a long time?
No, it doesn't harden.
Unlike rigid diatomaceous earth types, which can harden and become difficult to use over time due to contamination buildup, TORRI Living Polish remains a moist lotion type. It is designed to prevent direct contact with air or contaminants, ensuring it stays unchanged and hygienic.
Will this product remove scratches?
If there are already scratches present in the surface, contact the manufacturer for scratch removal instructions.
Please note that TORRI Living Polish can only remove the stains on the surface. It cannot repair the damaged surface.
However, TORRI Living Polish does not 'cause' scratches.
Unlike traditional cleaners that may leave scratches on surfaces, nanoparticles inside TORRI Living Polish can effectively remove dirt, water spot, and grease without affecting the surface, leaving your kitchen, bathroom, living room, and other areas of your home clean and shine.
How long does one bottle last?
One bottle of Living Polish lasts about one year for the average household!
A small amount (about 2 ml) of Living Polish is enough to clean a faucet. 10 ml is enough to clean your faucet, shower, and sink.
If you use 20 ml per house cleaning, based on once a month use, that's enough to last you one year.
Can I use it on food contact surfaces/kitchenware?
Since the formula is pH-balanced with no ammonia or phosphates, it’s a safe choice for wiping the surfaces down before cooking and prepping.
However, TORRI Living Polish is NOT dish soap. So, post-use rinse is required for food contact surfaces!
Leather Care FAQ
How much should I apply each time?
For a medium-sized Chanel bag, 3ml is recommended per application. It is about 10 drops.
What types of items can I use this on?
You can use TORRI Leather Care on a variety of items including sofas / bags / wallets /
shoes / belts / watch straps. It's suitable for a wide range of luxury leathers
like Cowhide / Taurillon / Lambskin / Saffiano.
What is the shelf life for this product?
TORRI Leather Care does not have an expiration date.
It is a 100% inorganic product and does not undergo oxidation or decomposition.
It remains usable indefinitely as long as it is protected from contamination and not mixed with other products.
Can it help with leather that’s already damaged?
Absolutely.
While it is most effective as a preventive measure, it can also form a protective barrier on leather that has already been damaged, helping to prevent further issues.
Can sheen be restored, once it is disappeared by leather cleaners?
Absolutely.
You can restore the lost sheen by applying TORRI Leather Care repeatedly.
Make sure to extend the application slightly beyond the areas where the sheen is missing to blend it in naturally.
Will it affect the color of my leather?
No, not at all.
In fact, it helps to enhance and revive the leather’s original color, bringing back the vivid look of your leather items as they were brand new.
Please contact us if you're unsure whether the leather is compatible with TORRI Leather Care.